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We will replace or refund you for any bottle of wine that has been broken during transportation, or that the customer deems corked or tainted (upon returning the original bottle). We ask the customer return the full original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to sales@tomich.com.au to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 08 8299 7500 for return instructions.

A 15% restocking fee will be applied to all canceled orders.

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